SALES TERMS AND CONDITIONS
SHIPPING AND DELIVERY
- All shipments within the Spanish peninsula are sent with Tipsa, SEUR or DHL . The delivery once the package has been sent, varies depending on the area, usually delivered between 24-48H.
- For orders of an amount (VAT included) higher than 45€, shipping will be free within the peninsula.
- We ship to the Balearic Islands, the service does not carry any additional charge.
- We ship to the Canary Islands, Ceuta and Melilla with a delivery time of 48-72H.
- We ship anywhere in the world via UPS, DHL, Seur. When you place your order you will automatically be informed of the shipping cost
- We make shipments from Monday to Friday, all the products mark the estimated delivery time, being approximately 72h for areas of Europe and 3-5 days for the rest of the world.
- Our location is Albacete. Under no circumstances will shipments to the Spanish mainland or within the European Community be subject to customs charges.
- For international shipments outside Europe, we will take care of customs and import charges, in no case the buyer will pay for these costs.
- The buyer will be notified by email of the shipment status and tracking.
PRIVACY AND SECURITY
CHANGES AND RETURNS
We are very concerned about the satisfaction of our customers so we offer the possibility of exchanging or returning a product free of charge:
- The consumer has 14 calendar days to exercise the right of withdrawal, without having to justify his decision.
- In order to make a payment of the amount paid, it is essential that the product reaches us with the box or packaging of the original product in perfect condition, without stickers and with all the accessories without obvious signs of use. We will not refund the amount of products with signs of use, incomplete or manipulated.
- We have a free service of changes and returns by which once requested the return depending on the weight and logistical volume of the product is sent a return label to deliver the package at any post office or sent to the transport agency (only once) to collect the goods at the same address where it was sent. If the transport agency is passed and the merchandise is not prepared or is rejected, we understand that the customer wants to manage the return on his own and therefore must pay the return postage.
- Once we review the merchandise and everything is satisfactory, we will return the total amount of your purchase with the same method of payment that you used unless it was paid in cash, in this case we will credit you by bank transfer to the account you provide.
- Under no circumstances will money be sent using other services (money orders, Western Union, etc).
- In the event that the buyer decides to arrange for the return of the material privately, the return postage will be at the expense of the buyer. In no case will we accept a package sent to our warehouse at the due time.
- It is totally obligatory to present the proof of purchase in order to process any exchange, return or guarantee, as well as the RMA document.
- Although the law says that companies have 31 days to solve the problems, we guarantee that in no case the customer will have to wait so long, we have qualified personnel that will speed up the process tremendously.
- Don't forget that you can't use the products before giving up the purchase. The right of withdrawal exists to allow you to examine the products in the same way you would in a store.
You can find more information at the following link: Policies of changes, returns and guarantees.
All our products are brand new (unless otherwise specified in the advertisement) and come with all their accessories for use and / or installation. Their guarantee is 10 years from the date of invoice. In the unfortunate event that the product purchased by the customer is out of stock and cannot be shipped within the stipulated time, we will offer the customer the possibility of replacing it with a product of similar performance and price. In the event that we cannot offer a satisfactory alternative for the buyer, iFIELDKnives.com will pay the full amount paid by the buyer by the same method of payment that the customer initially used. At the time of completing the order, you will receive a copy of the terms of sale attached in a PDF in Spanish.
We have a wide range of possibilities to make payments. They are detailedbelow:
- Bank Transfer: Owner: Tienda Electropolis SL // La Caixa // 2100-5858-74-0200034819
The parties submit themselves to their choice for the resolution of the conflicts and with renunciation to any other jurisdiction, to the courts of the user's domicile. Likewise, as an entity adhered to various consumer organizations and under the terms of its Code of Ethics, in the event of disputes relating to online contracting and advertising, data protection, protection of minors and accessibility, the user may resort to the extrajudicial dispute resolution system of any consumer body.
TREATMENT OF YOUR PERSONAL DATA
Tienda Electropolis, SL is responsible for the personal data files duly registered in the AEPD, and can be modified and/or deleted at any time by the owner by means of a written request to our email firstname.lastname@example.org or to the Post Office Box nº 5124 in Albacete 02007. In order to process your order and to transfer the rights of reproduction of the images to our customers, we require certain personal data such as company name, CIF, name and surname, address, telephone and e-mail which are treated in a computerized way. You expressly authorize that these data are stored in our customer database for internal use. In accordance with the provisions of Law 15/99 of 13 December on the Protection of Personal Data and the implementing regulations, you can, at any time, access, modify or request that we cancel your personal information from our database through our website or by sending an e-mail to email@example.com. The treatment and management of these data complies with the stipulations of Royal Decree 994/1999, of 11 June, which approves the regulations on security measures for automated files containing personal data. Tienda Electropolis SL under no circumstances, sell information about their customers to third parties or give any information of their data. Electropolis SL Shop reserves the right to modify its policy of confidentiality due to a change in legislation, jurisprudence or according to its criteria or business practice. For any doubt or clarification please contact firstname.lastname@example.org .