THE MUSIC SPOT PRIVACY POLICY
The Music Spot recognizes customer privacy as an important part of our relationship with our customers. The following Privacy Policy applies to all The Music Spot users and conforms to Internet privacy standards.
If you have any questions or concerns regarding this statement, you should first contact The Music Spot on 07 3800 5229.
COLLECTION OF INFORMATION
In order to use The Music Spot website, we may require information from you in order to provide the best service possible.
All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.
Any information collected by The Music Spot is collected via correspondence from you or your Company. This may be via the telephone, email, mail, and fax or directly through our website.
USE OF COLLECTED INFORMATION
Any details collected from The Music Spot customers are required in order to provide you with our products and/or services, and a high level of customer service.
Correspondence is recorded in order to provide service references and to assist our staff.
STORAGE OF COLLECTED INFORMATION
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We NEVER permanently store complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our Website, you can email us at info@musicspot.com.au
ACCESS TO COLLECTED INFORMATION
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at info@musicspot.com.au
ORDERS
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
COMMUNICATIONS
The Music Spot uses personally identifiable information for essential communication, such as emails, account information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at info@musicspot.com.au
The Music spot will NEVER sell, trade or rent your personal information to others.
THIRD PARTIES
The Music Spot may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose.
LEGAL
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
LINKS
Links on The Music Spot site to external entities are not covered within this policy. The terms and condition set out in this privacy statement only cover the domain name of The Music Spot.
CHANGES TO PRIVACY POLICY
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.
SECURITY POLICY
PAYMENTS
The Music Spot uses PayPal for its online credit card transactions. PayPal processes online credit card transactions for thousands of merchants, providing a safe and secure means of collecting payments via the Internet. Online credit card transactions performed on this site using PayPal are secured payments.
The Music Spot also accepts the following payment methods:
- Direct deposit to The Music Spot Bank account
- PayPal
- Afterpay (Afterpay is a payment system that is 100% interest free and lets you pay for your music gear over 4 payments, rather than paying for it upfront. Afterpay is available for any purchase under $1000 and for people over the age of 18 years. Afterpay is an external App and approval is determined by Afterpay, not The Music Spot. Afterpay is fully integrated, so all you need to do is choose Afterpay as your payment option when you are ready to buy)
All prices quoted on the website are inclusive of GST and are in Australian Dollars.
DELIVERY POLICY
After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). If you have paid via PayPal you will normally receive a receipt of your order within a few minutes of ordering.
Shipping is generally calculated on size/weight of the order and the remoteness of the customer’s location. Shipping costs will be displayed at the checkout before purchase is confirmed.
Larger items will be sent by courier and someone must be present at the designated shipping address during normal shipping hours (Mon – Frid 9 am – 5 pm) to sign for deliveries. Extra charges may be incurred for repeated delivery attempts. PLEASE NOTE THAT ORDERS CANNOT BE DELIVERED TO A POST OFFICE BOX NUMBER. It is also recommended that if you are at work during the day then a work shipping address would save the need for potential delivery to an unattended house. Unfortunately, we are unable to give specific delivery times as we use an external courier.
AVAILABILITY
Whilst every effort is made to ensure the accuracy of stock availability, in some instances, items listed on our website may be temporarily out of stock depending on demand. If this occurs, one of our friendly team will contact you within 24 hours of your order (Mon – Frid 9 am – 5 pm) to discuss options and/or alternatives. Sale prices are for items in stock only and may not be available to re-order at the discounted price. Please contact the store to discuss the item.
Please note that certain products may need to be ordered from suppliers and delays may occur depending on availability from suppliers. This may, on occasions include products that are currently ranged as part of our advertised product.
Every effort will be made to source the product on behalf of our customers in a timely fashion but if there is going to be a delay we will contact you. If you would like to check the availability of a product before placing an order you can contact our team on 07 3800 5229 or email us on info@musicspot.com.au Please note that we are reliant on suppliers and freight companies and we cannot guarantee delivery times even where we have provided an estimate.
Occasionally a product may not be available if the stock has been exhausted and our supplier is unable to meet our order. Where this is the case, and if you have already placed an order, we will notify you as soon as possible and you can decide whether you would like an alternative product or a full refund.
REFUND AND RETURNS POLICY
If for any reason you are not completely satisfied with your purchases please contact us within 7 days for a refund/exchange. (See conditions below) Please email us at info@musicspot.com.au or call us on 07 3800 5229. This refund policy does not apply to goods which have been worn, used, damaged altered, dropped, scratched, scuffed, dinged, have belt buckle marks or broken after delivery and must be returned in their original condition with their original packaging, warranty card and owner’s manual (if applicable). All postage costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre-pay all postage. You assume any risk of lost, theft or damaged goods during transit. The Music Spot will not be responsible for any lost or damaged parcels in transit and accordingly, we recommend taking out transit insurance to protect yourself.
Refund/exchange is only given under the following circumstances:-
*Faulty
*Significantly different to those shown or described to you
*Not doing what the product is supposed to do.
When you buy please choose carefully. We do not automatically give refunds for the following reasons:
*You just changed your mind
*No Proof of purchase is offered
*The customer bought the product for someone else who doesn’t want it
*The goods have been damaged after purchase
*The customer was made aware of a fault or blemish before they purchased the goods
Exclusions to Refund Policy:
• Items bought on a clearance sale
• Discontinued items (as indicated upon purchase)
• Opened software
• In-ear buds, earplugs, in-ear monitors
• Special orders
Prices, product descriptions and availability can change constantly and The Music Spot does not warrant the accuracy or completeness of information on this website and will not be responsible for any typographical errors or errors in illustrations, pictures or descriptions. Pictures of products are for illustration only and actual product may differ from the picture shown.
The products specifications (weight, size, colour etc.) mentioned with the product are approximate and there may be a slight variation between the real product and the product displayed.
List price is the suggested recommended retail selling price of a product provided to us by our suppliers. We may commonly sell products at prices lower than Retail Price and, for any given product, no sales may have occurred at Recommended Retail Price.